Course curriculum
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1. Introduction to Active Listening
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2. Organization of the Course
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3. Tips to Get the Most Out of The Course
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4. Pre-Course Active Listening Survey
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4. Pre-Course Active Listening Survey PDF
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1. The Worker from Maintenance
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2. The Story of Mitchell-The Difference Listening Skills Can Make
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3. The Son Who Doesn't Want to Ride the Bus-A Father Uses Active Listening
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Exercise: Observing Conversations
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Exercise: Observing Conversations PDF
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4. The Scope of Good Active Listening
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5. The Power of Active Listening Skills at Home
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6. Active Listening in Marriage or With Your Partner
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7. Active Listening in Marriage or With Your Partner
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Exercise: Observing Yourself
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Exercise: Observing Yourself PDF
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Quiz 1 Check Your Understanding 1
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1. Group Exercise in Listening
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2. Poor Active Listening Habits
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3. Active Listening as Someone is Going Through Grief
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4. Case Study of Joni--No One Uses Listening Skills
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Exercise: Over-riding Your Natural, Poor Listening Responses
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Exercise-Over-Riding Our Natural Responses PDF
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Exercise: Understanding Your Support Network
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Exercise: Understanding Your Support Network PDF
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1. I Don't Like the Idea of Teams--Poor Listening
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Exercise: I Don't Like the Idea of Teams DOCX
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2. I Don't Like the Idea of Teams Do-Over Using Active Listening Skills
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3. Jenny Wants to Give Up Soccer
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4. Mom Uses Active Listening
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5. Bedrock-Making it Safe By Using Listening Skills
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6. You Don't Have to Get to Bedrock
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Quiz 2 Check Your Understanding 2
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1. The Role of Assumptions in Active Listening
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2. The Goals of Listening
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3. The Active Listening Skill
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Exercise: Practicing Active Listening
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Exercise: Turning Evaluative into Non-Evaluative Responses
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4. Examples of Active Listening Responses
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Exercise: Hearing the Meaning
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5. Case Study Son Left Out of Rodeo
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6. Case Study Staff Retreat
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7. Active Listening in a Group
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8. Is it Always Necessary to Use Listening Skills
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1. From Listening to Problem-Solving
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2. The Valuing Process
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3. Trish and Her Girlfriends
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4. Valuing with Your Spouse or Partner
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5. Valuing with Joni--an Example from Business
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6. Using Valuing Frequently
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Check Your Understanding 3
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About this course
- Free
- 54 lessons
- 4 hours of video content