Course curriculum

    1. 1. Introduction to Active Listening

    2. 2. Organization of the Course

    3. 3. Tips to Get the Most Out of The Course

    4. 4. Pre-Course Active Listening Survey

    5. 4. Pre-Course Active Listening Survey PDF

    1. 1. The Worker from Maintenance

    2. 2. The Story of Mitchell-The Difference Listening Skills Can Make

    3. 3. The Son Who Doesn't Want to Ride the Bus-A Father Uses Active Listening

    4. Exercise: Observing Conversations

    5. Exercise: Observing Conversations PDF

    6. 4. The Scope of Good Active Listening

    7. 5. The Power of Active Listening Skills at Home

    8. 6. Active Listening in Marriage or With Your Partner

    9. 7. Active Listening in Marriage or With Your Partner

    10. Exercise: Observing Yourself

    11. Exercise: Observing Yourself PDF

    12. Quiz 1 Check Your Understanding 1

    1. 1. Group Exercise in Listening

    2. 2. Poor Active Listening Habits

    3. 3. Active Listening as Someone is Going Through Grief

    4. 4. Case Study of Joni--No One Uses Listening Skills

    5. Exercise: Over-riding Your Natural, Poor Listening Responses

    6. Exercise-Over-Riding Our Natural Responses PDF

    7. Exercise: Understanding Your Support Network

    8. Exercise: Understanding Your Support Network PDF

    1. 1. I Don't Like the Idea of Teams--Poor Listening

    2. Exercise: I Don't Like the Idea of Teams DOCX

    3. 2. I Don't Like the Idea of Teams Do-Over Using Active Listening Skills

    4. 3. Jenny Wants to Give Up Soccer

    5. 4. Mom Uses Active Listening

    6. 5. Bedrock-Making it Safe By Using Listening Skills

    7. 6. You Don't Have to Get to Bedrock

    8. Quiz 2 Check Your Understanding 2

    1. 1. The Role of Assumptions in Active Listening

    2. 2. The Goals of Listening

    3. 3. The Active Listening Skill

    4. Exercise: Practicing Active Listening

    5. Exercise: Turning Evaluative into Non-Evaluative Responses

    6. 4. Examples of Active Listening Responses

    7. Exercise: Hearing the Meaning

    8. 5. Case Study Son Left Out of Rodeo

    9. 6. Case Study Staff Retreat

    10. 7. Active Listening in a Group

    11. 8. Is it Always Necessary to Use Listening Skills

    1. 1. From Listening to Problem-Solving

    2. 2. The Valuing Process

    3. 3. Trish and Her Girlfriends

    4. 4. Valuing with Your Spouse or Partner

    5. 5. Valuing with Joni--an Example from Business

    6. 6. Using Valuing Frequently

    7. Check Your Understanding 3

About this course

  • Free
  • 54 lessons
  • 4 hours of video content